hikaru Jurisdiction Notice
We at hikaru do not offer our services in jurisdictions where online wagering is prohibited by local law. Our platform operates only in regions where access and use are permitted by applicable regulations. Users are solely responsible for verifying that their access to hikaru complies with the laws of their own jurisdiction.
This Legal Notice sets out the fundamental conditions under which we operate and the legal responsibilities that apply to all hikaru account holders. We encourage you to read this notice carefully before you join our platform. If you have questions about your jurisdiction's laws or hikaru's legal status in your region, we recommend consulting a local legal professional.
The information on this page outlines our service availability policy, your account eligibility, and how we handle user data and legal inquiries. For specific legal or compliance questions, contact our team via in-app support or email.
Service Availability and Jurisdiction on hikaru
hikaru operates an online gaming platform offering live-dealer tables, sportsbook markets, and slot games to users in supported jurisdictions. We do not represent that our services are licensed, regulated, or legally available in any specific country. Our platform is available only where local law explicitly permits online gaming, wagering, or entertainment services of this kind.
We do not directly market our services to restricted jurisdictions. However, we recognise that users may attempt to access hikaru from anywhere in the world. We place the responsibility on each user to verify that access and use of our platform comply with their own jurisdiction's law before registering or depositing funds.
If we discover that a user is accessing hikaru from a prohibited jurisdiction, we reserve the right to suspend or terminate that account without notice. Any outstanding balance will be returned to the verified payment method used during deposits, subject to applicable withdrawal rules.
Users accessing hikaru from supported regions (such as Jakarta, Surabaya, Bandung, Medan, or Semarang in Indonesia) accept full responsibility for ensuring their local and regional laws permit such access. hikaru accepts no liability for users who breach their local laws.
Account Eligibility and User Responsibilities on hikaru
Eligibility Requirements
To open a hikaru account, you must meet several eligibility criteria. First, you must be of legal age in your jurisdiction to participate in online gaming. We do not specify a fixed age; you are responsible for confirming that you meet your local legal threshold. Second, you must not be a resident of, or accessing hikaru from, a jurisdiction where online gaming is prohibited. Third, you must provide accurate identity information and pass our identity verification process using government-issued documents.
You must not use hikaru if you are subject to international sanctions, listed on a sanctions watchlist, or engaged in activities that would violate anti-money-laundering laws. We screen all users against sanctions lists during registration and periodically during account activity monitoring.
User Responsibility for Compliance
Each hikaru user is solely responsible for understanding and complying with their own jurisdiction's laws regarding online gaming, wagering, and entertainment services. hikaru does not provide legal guidance on this matter. We do not advise users on whether access is legal in their region, and we accept no liability for users who access hikaru in breach of local law.
If your jurisdiction's law changes or becomes unclear, it is your responsibility to verify your continued eligibility to use hikaru. If you are unsure, cease using the platform and consult a legal professional. We reserve the right to suspend accounts in any jurisdiction at any time, with or without notice.
Data Protection and Privacy
We collect personal data (name, email, identity documents, address, payment information) during registration and account verification. We protect this data according to our Privacy Policy. Your data is used for account verification, fraud prevention, anti-money-laundering compliance, and customer support. We retain data according to applicable law and our data retention policy.
We may share your data with third parties — such as payment processors, KYC verification vendors, and fraud-detection services — to operate hikaru safely. We do not sell your data to marketers. We comply with data-protection requests from regulatory authorities.
Payment Methods and Local Regulations
hikaru accepts deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All payment methods are subject to local payment regulations. Your payment provider may impose restrictions or refuse transactions based on their own compliance policies. hikaru does not control payment-provider decisions and accepts no liability if a payment fails due to your bank's or e-wallet's refusal.
We reserve the right to modify accepted payment methods at any time and may restrict certain payment channels in specific regions or jurisdictions.
- Jurisdiction
- Your geographic location and the applicable laws that govern your access and use of hikaru. It is your responsibility to verify compliance.
- KYC Verification
- Know Your Customer process. We require government ID and address proof before account activation and withdrawal eligibility.
- Sanctions Screening
- We cross-reference user information against international sanctions lists and regulatory watchlists during account registration and ongoing monitoring.
- AML Compliance
- Anti-Money Laundering. We monitor account activity and may request documentation to confirm funds are from legitimate sources.
Liability and Legal Disputes on hikaru
Limitation of Liability
hikaru is provided on an "as is" basis. We do not warrant that the platform will operate without interruption, error, or loss. We are not liable for indirect, incidental, consequential, or special damages arising from your use of hikaru — including loss of profits, loss of data, or reputational harm.
We do not accept liability if you breach your local laws by accessing hikaru. We do not accept liability for decisions made by payment providers, banks, or regulatory authorities. We are not responsible for losses you incur due to technical failures, platform downtime, or connectivity issues beyond our control.
Dispute Resolution
If you have a dispute with hikaru — regarding a settled bet, a withdrawal, or account closure — contact our support team via in-app chat or email. We will investigate the dispute against our game logs, transaction records, and account activity. Our decision is final unless you escalate to our management team in writing, providing specific details and evidence.
We reserve the right to suspend your account during a dispute investigation. If we find in your favour, we will correct your account and issue any owed balance. If we find against you, we will explain our reasoning and close the dispute.
Regulatory Inquiries and Legal Process
If a regulatory authority, law-enforcement agency, or court issues a legal demand for user information, we will comply with that demand as required by applicable law. We will not notify you of such requests unless permitted by law. We will not resist or delay compliance with valid legal process.
If you have legal questions about hikaru's compliance, licensing, or regulatory status, contact our legal team via email. We respond to formal legal inquiries during business hours.
Summary and Contact Information
We at hikaru operate an online gaming platform available only where local law permits. We do not claim to be licensed in any specific jurisdiction. Each user is responsible for verifying that their access to hikaru complies with their own jurisdiction's law. We screen users for sanctions and anti-money-laundering compliance and reserve the right to suspend or terminate accounts that violate our terms or applicable law.
Our platform accepts DANA, OVO, GoPay, ShopeePay, and bank transfers. We support users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions in supported jurisdictions. All account data is protected and used only for account management, compliance, and fraud prevention.
If you have questions about this Legal Notice, our privacy practices, or compliance inquiries, reach out to our support team via in-app chat or email. For formal legal matters, contact our legal team directly. We provide responses to valid legal requests during business hours.
By registering on hikaru, you acknowledge that you have read this Legal Notice, you understand that services are available only where local law permits, and you accept full responsibility for verifying your own jurisdictional eligibility before using our platform.