hikaru Casino & Sportsbook Data Care

This page describes what we collect when you use hikaru and how we keep that data protected. We at hikaru take account security and privacy seriously — your personal information, payment details, and betting history are stored securely and used only for account management, legal compliance, and fraud prevention.

Our Privacy Policy outlines which data we collect, how long we retain it, who has access to it, and your rights under applicable law. When you register on hikaru, complete identity verification, or request a withdrawal, you provide information that we hold according to this policy. We do not sell your data to third parties. We share information only with payment processors, compliance teams, and regulated service partners necessary to operate hikaru.

This page applies to all users of hikaru across our live-dealer tables, sportsbook, and slot games. If you have questions about how we handle your data, contact our support team via in-app chat or email.

What Data We Collect on hikaru

Account Registration and Identity Verification

When you register on hikaru, we collect your email address, a password you create, and basic profile information (name, date of birth, residential address). We use this information to create and authenticate your account and to contact you about account activity or security issues.

Before you can withdraw funds or access live-dealer tables, we require identity verification. We collect a scan or photo of your government-issued ID (KTP, passport, or equivalent) and proof of address (utility bill, official mail, or bank statement). We store these documents securely and use them to verify your identity against sanctions lists and to comply with anti-money-laundering regulations. We retain KYC documents for as long as your account is active, plus a standard retention period after closure for regulatory compliance.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on hikaru. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date, and the transaction status. We retain transaction records indefinitely to support dispute resolution, tax compliance, and fraud investigation.

We do not store your full payment card numbers or e-wallet credentials. Payment processing is handled by third-party payment processors (licensed by Bank Indonesia and local payment authorities). These processors may store tokenized versions of your payment method to enable faster future transactions. We do not have access to your raw payment data; our systems receive only transaction confirmation or decline notifications.

Betting Activity and Game History

We record all your bets on hikaru Sportsbook — the event, market type, odds, bet amount, settlement outcome, and timestamp. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), we log your table activity, hands played, results, and balance changes. We use this data to detect fraud, resolve disputes, and comply with regulatory audits. Your betting history is visible to you in your account; our support team can access it to investigate disputes.

Technical and Behavioral Data

We collect technical information about how you access hikaru — your IP address, browser type, operating system, device type, and approximate geographic location (inferred from IP). We log login times, session duration, and which pages or games you visit. This data helps us detect unauthorized access, debug technical issues, and understand platform usage patterns. We use cookies and similar tracking technologies (described below) to remember your preferences and maintain your session.

Communication Data

When you contact our support team via in-app chat, email, or other channels, we retain records of your communication, including the issue description, our responses, and any attachments you provide. We use this data to resolve your issue, train our support staff, and improve our service. Support conversations may be reviewed by our management team for quality assurance.

How We Use and Protect Your Data

Data Use and Retention on hikaru

We use your data to operate hikaru — authenticating your login, processing your bets, settling your withdrawals, and managing your account. We also use data to enforce our terms, detect fraud, comply with law, and resolve disputes. Your betting history helps us investigate settlement disagreements and support your withdrawal requests.

We retain different data for different periods. Account registration information is retained while your account is active plus five years after closure for tax and compliance purposes. Payment and transaction records are retained indefinitely. Betting history is retained for seven years. Technical logs (IP addresses, browser data) are retained for 90 days. KYC documents are retained for as long as your account is active plus five years after closure.

Data Security and Encryption

We protect your data using industry-standard encryption (TLS 1.2 or higher) for all data in transit between your device and our servers. Your account password is hashed; we do not store it in plaintext. Payment data is handled by PCI-DSS-compliant third-party processors. Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. We conduct penetration testing annually.

However, we cannot guarantee absolute security. If we discover a data breach affecting your account, we will notify you within 48 hours and explain what information was exposed and what steps you should take. We will also notify relevant regulatory authorities if required by law.

Third Parties and Data Sharing on hikaru

We share data with third parties only when necessary to operate hikaru or comply with law. These include:

• Payment processors: We share your payment method and transaction details with licensed payment processors (e.g., DANA, e-wallet, mobile banking partners, and bank gateways) to process deposits and withdrawals.
• Compliance partners: We share your identity information with third-party KYC and sanctions-screening vendors to verify your identity and check against global watchlists.
• Law enforcement and regulators: We may share data with police, tax authorities, or financial regulators if required by law or court order.
• Service providers: We share minimal data with hosting providers, analytics vendors, and customer support platforms to operate hikaru.

We do not share, sell, or rent your data to marketing companies, advertisers, or third parties for commercial purposes. We do not share your betting history or account balance with any external party unless legally required.

Cookies and Tracking on hikaru

We use cookies to remember your login session, your language preference, and your betting slip contents. Cookies are small text files stored on your device. Most are session cookies (deleted when you close your browser); some are persistent (remaining until expiration). We do not use cookies to track your behavior outside hikaru or to build a profile for advertising.

You can disable cookies in your browser settings, but this may prevent hikaru from functioning properly. We do not respond to "Do Not Track" browser signals because our cookies are necessary for account authentication, not advertising.

Your Rights Regarding Your Data

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data. You can request to see all data we hold about you by contacting our support team. You can update your profile information (email, address) directly in your account settings. You can request deletion of your account and associated data, though we may retain transaction records and KYC documents for regulatory periods.

To exercise any data rights, contact our support team with a clear request and proof of identity (a copy of your government ID). We respond within 30 days. If you disagree with our response, you may escalate to your local data protection authority (if applicable in your jurisdiction).

Jurisdiction and Data Location

Our servers may be located outside your country. Your data may be transferred to, stored in, and processed in jurisdictions other than your home country. By using hikaru, you consent to this transfer and processing. We maintain the same level of data protection regardless of where data is stored.

Contact Us About Privacy on hikaru

If you have questions about this Privacy Policy, how we use your data, or if you wish to exercise your data rights, contact our privacy team via in-app chat or email. We respond to privacy inquiries within 10 business days. If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority.

Summary and Your Next Steps

We at hikaru collect personal information necessary to operate your account, process your payments, and comply with legal obligations. We do not sell your data, and we share it only with payment processors, compliance vendors, and regulators when required. Your data is encrypted in transit and stored securely on servers protected by firewalls and intrusion detection.

You have the right to access, correct, and request deletion of your data. You can update your profile information in your account settings. To exercise advanced data rights or report a privacy concern, contact our support team with a clear request and proof of identity.

This Privacy Policy is effective immediately and applies to all users of hikaru Sportsbook, live-dealer tables, and slot games. We may update this policy at any time; material changes will be communicated via email or in-app notification. Your continued use of hikaru after policy changes constitutes acceptance of the updated policy.