hikaru Terms of Use

We at hikaru operate an online gaming platform offering live-dealer tables, slots, and sportsbook markets to users in supported jurisdictions. Our Terms of Use set out the rules governing your account, deposits, withdrawals, and use of our services. By registering on hikaru, you agree to these terms and our jurisdiction-restricted access policy.

We undertake to handle your account data securely, process your withdrawals fairly, and resolve disputes transparently. Our terms clarify what we do, what you are responsible for, and the circumstances under which we may suspend or close your account. We encourage you to read these terms in full before you join hikaru.

This page covers account creation, deposit and withdrawal conditions, bonus terms, dispute resolution, and our jurisdiction notice. For specific questions about our terms, contact our support team via in-app chat or email.

Account Creation and Verification on hikaru

When you join hikaru, we require you to provide accurate personal information — your full name, email, date of birth, and residential address. You must be of legal age in your jurisdiction to use our platform. We do not state a specific age; you are responsible for confirming that access complies with your local law.

After registration, we enforce mandatory identity verification before you can access live-dealer tables or withdraw funds. You must upload a government-issued ID (KTP, passport, or equivalent) and proof of address (utility bill or official correspondence). We process KYC documents within a few hours on business days. If documents are unclear or do not match your account details, we will request resubmission.

We reserve the right to request additional information — such as proof of income, bank statements, or clarification on the source of funds — if we detect activity patterns that suggest potential fraud or money-laundering risk. This is standard industry practice and protects both your account and our platform.

Your hikaru account is personal and non-transferable. You may not share your login credentials, and you are fully responsible for all activity on your account. If you suspect unauthorised access, contact our support team immediately.

Note: We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that their access and use of hikaru comply with their own jurisdiction's regulations.

Deposits, Withdrawals, and Bonus Terms on hikaru

Deposits and Payment Methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. E-wallet deposits typically settle instantly; bank transfers may take a few hours depending on your institution. We do not charge deposit fees, but your bank or payment provider may. We reserve the right to decline a deposit if we suspect fraud or if the source of funds appears inconsistent with your account profile.

We reserve the right to Account controls per user or per transaction. If you wish to increase or decrease your limits, contact our support team. We do not facilitate deposits on behalf of third parties, and we do not accept third-party payment methods.

Withdrawals and Processing

You may request a withdrawal to the same payment method you used to deposit. We process approved withdrawals according to the payment channel's standard settlement time — e-wallet withdrawals typically complete within hours; bank transfers may take one to three business days. If you request a withdrawal during a holiday period such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may extend to the next business day.

Before we process a withdrawal, we verify your account activity against our records and any bonus terms. If we identify discrepancies or suspect fraudulent activity, we will contact you to clarify before releasing funds. In rare cases, we may request additional documentation (such as proof of identity or transaction history) to complete the withdrawal.

We reserve the right to deny or delay a withdrawal if we reasonably believe it violates our terms, our jurisdiction notice, or applicable law. We will explain our reason if we decline a withdrawal request.

Bonus Terms

Promotional bonuses on hikaru (if offered) are subject to specific terms — including minimum turnover requirements, game eligibility, and expiration dates. We communicate bonus terms clearly at the time of offer. Any bonus credited to your account remains our property until you have met the stated conditions. If you close your account or request a withdrawal before meeting bonus conditions, forfeited bonus funds are not returned to you.

We reserve the right to modify, suspend, or withdraw any bonus offer without notice. We do not offer fixed bonus amounts in marketing; all promotions are subject to terms and conditions.

Account Holder: The person who registers on hikaru and provides verified identity documents. Only the account holder may access and use the account.
KYC Verification: Know Your Customer process: we require government ID and proof of address before you withdraw. Typically completes within a few hours on business days.
Settlement: The moment a game outcome is final and your winnings or losses are calculated. On hikaru, settlement is instant on live-dealer tables and slots.
Bonus Turnover: The amount you must stake (on eligible games) before bonus funds can be withdrawn. Specific requirements are disclosed with each promotion.

Dispute Resolution and Account Closure

Resolving Disputes on hikaru

If you believe a game was settled incorrectly or a transaction was processed in error, contact our support team with specific details — game name, date, time, and the issue. We review all disputes against our game logs and transaction records. Our support team responds within 24–48 hours on business days. If we find an error, we will correct your account balance and explain what happened.

We keep detailed records of all bets, game outcomes, and account activity. You can review your account history in the hikaru app under Account → Transaction History. If you disagree with our dispute resolution, you may escalate to our management team by emailing our support address. We will investigate further and provide a final response within five business days.

Account Closure and Suspension

We reserve the right to suspend or close your hikaru account if we reasonably believe you have violated these terms — for example, using false identity information, attempting fraud, manipulating bonuses, or breaching our jurisdiction notice. If we close your account, we will notify you with an explanation. Any outstanding balance will be returned to your verified payment method, less any outstanding disputes or chargebacks.

You may close your own account at any time by contacting our support team or via your account settings. Upon closure, we will process any outstanding withdrawals and retain your account data according to our privacy policy and applicable law.

Jurisdiction Notice

Our services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access and use of hikaru comply with their own jurisdiction's law. We do not provide legal advice. If you are uncertain about the legality of our services in your location, we recommend consulting local authorities or a legal professional before you join.

Summary and Support

When you join hikaru, you agree to provide accurate information, complete identity verification before withdrawing, and comply with our jurisdiction notice. We process deposits and withdrawals fairly, handle disputes transparently, and reserve the right to close accounts that violate our terms. Bonus funds are subject to stated conditions; promotional terms are communicated at offer time.

We operate live-dealer tables, slots, and sportsbook markets across Liga 1, Piala Indonesia, Piala AFF, and other tournaments. All games are settled fairly; live-dealer tables use transparent dealing protocols visible on multiple camera angles. Our platform accepts DANA, OVO, GoPay, ShopeePay, and bank transfers across Jakarta, Surabaya, Bandung, Medan, and Semarang.

If you have questions about these terms, dispute a transaction, or need account support, reach out via in-app chat or email. Our support team responds according to ticket priority and current workload. We stand behind fair dealing and transparent terms on hikaru.